Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, … [Read more...] about Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas
Hollow Stars by Lauryn Dyan
Hollow Stars by Lauryn Dyan Discover the dire side effects of partying like a rock star. As lead singer of popular, emerging rock band, Tracing Stars, Kennedy has the swagger of a badass, or at least she used to. While caught up in the booze, passion, and chaos of her first major rock tour, her dreams are erased by a string of ever-worsening blackouts. Now, the instability of her mind has landed her in a psychiatric hospital. Despite being convinced one of her tour mates sabotaged her, she … [Read more...] about Hollow Stars by Lauryn Dyan
The Angelic Realm by Dennis Macy
The Angelic Realm by Dennis Macy "If you're looking for direction, inspiration or even comfort, read this book!" (Amazon review) Become inspired as I take you into the angelic realm with my visits, spiritual encounters, along with the messages and the signs that are being revealed to me to deliver to others. It will provide you with a sense of hope and healing of one's heart, mind, and soul. Engulf yourself into a peaceful, uplifting and mystifying read! "Spellbinding!" (Amazon … [Read more...] about The Angelic Realm by Dennis Macy
Masters’ Mistress: The Angel Eyes Series Book 1 – A Cowboy Dystopian Romance by Jamie Schulz
Masters' Mistress: The Angel Eyes Series Book 1 - A Cowboy Dystopian Romance by Jamie Schulz *** A #1 Amazon Best Seller from the award-winning author of Jake's Redemption *** A man bound by chains. A woman burdened by regret. Will love set this tortured pair free? In this nightmarish future where women own men, Bret Masters refuses to serve anyone. But after spending years evading slavers in the mountains of the Pacific Northwest, he’s furious when he’s finally caught and sold. So, … [Read more...] about Masters’ Mistress: The Angel Eyes Series Book 1 – A Cowboy Dystopian Romance by Jamie Schulz
You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
You're A Leader Now What?: The proven path to high performance leadership by Mick Spiers Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other millennials? In either case, this book is for you! Your first leadership role is an exciting step, but can simultaneously be a daunting endeavour filled with … [Read more...] about You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers
That’s How It Was by Hazel Pacheco
That's How It Was by Hazel Pacheco Best described as slyly funny and heart-warming, That’s How It Was: Operation Finders Keepers is uniquely written in letter format. Written from a ten-year-old boy's perspective, Randy Ray’s letters prove to be captured moments in time just waiting to be discovered by his daughters thirty-seven years later. These treasured memories allow his daughters to get to know the boy who became their father. … [Read more...] about That’s How It Was by Hazel Pacheco
SMART Objective Setting for Managers by Irial O’Farrell
SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person. Along … [Read more...] about SMART Objective Setting for Managers by Irial O’Farrell
Rock House Grill by D. V. Stone
Rock House Grill by D. V. Stone Aden House, successful but driven chef and TV personality, refuses to slow down. His life implodes one night, damaging him both physically and emotionally. He’s rescued by a woman he thinks of as his angel. Shay McDowell has rebuilt her life after her divorce. She juggles volunteer EMT duties and her job, while dreaming of becoming a chef. She finds her way to Rock House Grill and back into the life of the man she helped save. Can love be the ingredient … [Read more...] about Rock House Grill by D. V. Stone
Walk the Plank by Marilyn Barr
Walk the Plank by Marilyn Barr Branko learns he will be sold into slavery when they dock in Charles Town, so he doesn’t hesitate to jump ship onto a neighboring sloop in the harbor. This boat will weigh anchor with him at the helm–once he decides what to do with the lady chained in the cargo hold who claims she’s a vampire. Magda Dashkovari’s body has been given to science while she’s still living in it. Her prayers are answered when a pirate boards her boat, but she should have asked for … [Read more...] about Walk the Plank by Marilyn Barr
Almost Destroyed by Lakisha Johnson
Almost Destroyed by Lakisha Johnson Ava Gentry met Andre, thirteen years ago, when he was the officer who responded the night she was attacked. Years later, he's still treating her like that scared and broken girl with no self-esteem in need of saving. Every chance he gets, he tries to destroy her with his words and actions leaving her feeling unworthy of love and respect. The sad reality was it wasn't the first time she's felt this way. From being abused by her grandfather to even worse … [Read more...] about Almost Destroyed by Lakisha Johnson
Love Unmasked by Rose Bak
Love Unmasked by Rose Bak What happens when Little Red Riding Hood meets the Big Bad Wolf? Maya meets the man of her dreams at her friend's Halloween masquerade party. But when the masks come off she realizes her dream guy is actually her nightmare boss! How can the guy who terrorizes her at work be the same person who makes her forget everything around her with just the touch of his lips? Anthony wants to pursue her, but Maya refuses to jeopardize her career with an office romance. She has … [Read more...] about Love Unmasked by Rose Bak
FEATURED BOOK: Cape May, a novel by Holly Caster
New Yorker Joanna Matthews is rapidly approaching 60 and desperate for a change. The last remotely daring thing she did—jumping into an unconventional marriage with her best friend Brian—happened 20 years ago. Now, their life’s comfortable, if routine. Joanna craves more and begins pursuing her long-deferred dream: owning and running a bed & breakfast. She’s captivated by Cape May, New Jersey, America's Oldest Seaside Resort. On the bus south, she meets a novelist, and is thunderstruck when … [Read more...] about FEATURED BOOK: Cape May, a novel by Holly Caster
