Author Bio: I have had the pleasure of working for many fine organizations throughout my 25+ year career in the restaurant & hotel industry. From Crowne Plaza, Hilton Hotels, Westin & others, each strive for excellent customer service and so do I. Creativity, an attention to detail, follow through and anticipating the needs of the guests has allowed my teams to provide the experience our guests desire, all while working within company guidelines, budgets and accountability. In … [Read more...] about Interview with Author – Steve DiGioia